National MS Society - General Event: FAQ

What is Mud Run? Mud Run is a 10K (approximately 6 miles) race with boot camp style obstacles that have been surrounded by or consist entirely of mud. People cheer as teams of contestants slip, slide, and sloshed their way to victory. It is a unique experience whether running or watching!
Where is Mud Run? The general location is in the Cecil Field Commerce Center. An address that can be use for reference is 5589 New World Avenue, Jacksonville, FL. We strongly discourage participants from visiting this area prior to the day of the race due to trespassing laws, event set up, and safety concerns. The race course will only be available the day of the event.
How do I get to Mud Run? Take I-295 to the west side of town and exit WEST on to Normandy Blvd. Go WEST 7.5 miles on Normandy Blvd (away from town) and turn RIGHT on New World Ave. Follow the signs from there. (If you want to use the internet to map directions, the closest street address is 4950 New World Ave, Jacksonville, FL 32221)
Who can participate in Mud Run? Mud Run is regular citizens, civil servants, companies, colleges and military personnel. Individual participation is available in the male or female categories. Teams of Five can participate in the male, female or Co-Ed (must have one member of the opposite sex) division.
How much does it cost to participate? A registration fee of between $40 and $50 per person (dependent on when you register) is required at time of registration. You are also required to raise $100 minimum per person for the National MS Society. This amount is due before you race. You will not receive your chip on the morning of until you have fulfilled the minimum.
How do you train for Mud Run? We suggest working with a personal trainer on a program that will incorporate Core Strength, Cardio endurance and Upper Body Strength.
If I want to get involved but can’t run the race, can I volunteer? Absolutely, we need approximately 250 volunteers to assist before, during and after the event. Please Click Here for more information.

MS MUD RUN Course Information

Is this a race? Yes it is and there will be winners for each division announced at the end of the day though some people participate more for the teamwork and challenge than a race time.
What if I cannot complete an obstacle? You must give each obstacle 3 attempts, after that you may continue the race.
What happens if our team gets separated on the course? Your official time will only be counted if you cross the finish line together.
Will there be medical support on site? Yes, EMS will be on site to handle any minor injuries or illness that may occur the day of the race.
How long is Mud Run? The event will take approximately anywhere from 2-3 hours to run, depending on the number of participants and your ability and fitness level. As you run the course, you will have to wait from time to time at some obstacles. The event day will last from 8am-3pm.
How deep is the Mud? The mud depth is different from each obstacle to the next, mostly ranging from 1 to 4 feet. All mud based obstacles over 2 feet will have lifeguards on duty.

MS MUD RUN Day of Event Info

What do I wear? At a minimum boots (or shoes covering the ankle which could include hiking boots, work boots, combat boots, military style boots, ANY shoe that can be laced up to cover and support the ankle) and long pants must be worn (pants can be of any material but must cover the entire leg to the top of the shoe). Check out the photo gallery for pictures of participants in their gear. You are also encouraged to be creative with your team names and clothing.
What do I do when I arrive on the day of Mud Run? You will need to bring your number to the Chip Table and receive your timing chip to tie on your shoe before the race. Then prepare yourself for the most challenging fun you have ever had.
What’s the weather going to be like? We can’t predict the weather but the average high temperature in Jacksonville on February 28 is 74 degrees perfect for a challenging race like this.
What time does the event start? The first wave will start at TBD and will continue throughout the day based on the amount of participants. Waves will be announced 2 weeks prior to the race so you will know what time to arrive.
Can I pick up my packet on race day? NO. You must attend a pre race packet pickup in order to participate.
Can my friends and family come out to watch? Absolutely! We will have viewing areas for them at all the best obstacles as well as vendors on site for food, drink and other merchandise.
How do I get clean from the mud? We will have a water source for you to use to generally come clean from, however you will want to bring a few towels and a change of clothes for the ride home.

MS MUD RUN Registration Info

Who do I make the entry fee check payable to? Mud Run
When do I pick up my race number? 2 weeks prior to the race we will announce the date/time/location of a pre race packet pickup that you must attend.
Can teams participate? Yes, we highly encourage you to bring your friends and form a team. There must be 5 members. For the Co-Ed teams, at least one of the members must be of the opposite sex. Teams can be formed from your school, family, company, organization, fraternity or sorority or just a group of friends!
What if I register and then cannot make it to the day of the event? Your registration fee is non-refundable. If you let us know ahead of time that you will not be participating, you will not be held accountable for the minimum donation of $100.
How old do you have to be to participate? You must be at least 16 years of age to participate.

MS Society Fundraising Info

Where do my fundraising dollars go? Your funds raised of $100 or more will go directly to the North Florida Chapter of the National MS Society to help provide programs and services to the over 18,000 people living with multiple sclerosis in the North Florida area, as well as support for national research for a cause and cure.
Who do I make the fundraising donation checks payable to? National MS Society

GENERAL

I forgot my Username and Password.
Remember that your username and password are case sensitive. Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please contact us at {chapter email address} for help.
How do I change my Username and/or Password?
First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
How do I unsubscribe from e-mail?
Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe.

ABOUT MY PARTICIPANT CENTER

What is a Personal Page?
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your participant center. You will be able to customize images, text and the style/color layout of the page.
By default I have a personal page, do I have to change it?
Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.
How do I change my personal fundraising goal?
First, you will need to login to your Participant Center. On the bottom right side of the Participant Center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.
How do I change my team name, team division or team goal?
Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her participant center and click the "My Team Progress" button on the top right. On the Team Progress page, team captains will have the ability to update the team name, division and goal.
How can I see who has donated to me?
Login to the site using your Username and Password. Go to your Participant Center and click the "My Progress" tab; this will allow you to view your donor list and any amounts having been donated.
How can I see who is on my team?
Login to the site using your Username and Password. Go to your Participant Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
What is a team message?
Simply go to your Participant Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.
What is the difference between making my personal page private or public?
By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.

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